Alerts and the weekly digest
Most customers will not open the dashboard weekly — and they should not have to. Two kinds of email keep you informed, both rendered in the language set on your account.
Change alerts
Section titled “Change alerts”After every batch, the new scores are compared with the previous batch and one summary email is sent when something notable happened (at most three events per kind):
| Event | Trigger |
|---|---|
| Index moved | the blended Visibility Index moved by the alert threshold or more (default 10 points), up or down |
| Provider collapse | one assistant’s index dropped by 1.5× the threshold while the others held |
| Overtaken | a competitor’s share of voice passed yours |
| New top 3 | a brand entered the top 3 of a prompt that was not mentioned last batch |
Each event links to the prompt or provider view that explains it. Alerts can be switched off per project.
Weekly digest
Section titled “Weekly digest”Every Monday, one email per account summarising every project: current index, week-over-week change and the per-assistant breakdown. Zero dashboards required.
Delivery
Section titled “Delivery”Emails are sent from the product’s sending domain through a transactional email provider. Add the sender to your contacts if a digest lands in promotions.